We empower teams to create

REMARKABLE
CUSTOMER EXPERIENCES

Take the Customer Experience (CX)
Health Check!

Enhance your brand with a superior Customer Experience (CX).

Begin by assessing your current performance through our
5-minute, 14-question survey. Receive tailored feedback
and insights.

Use this knowledge to boost customer satisfaction,
loyalty, and revenue.

Take the Health Check

Take the Customer Experience (CX)
Health Check!

Enhance your brand with a superior customer experience.

Begin by assessing your current performance through our 5-minute,
14-question survey. Receive tailored feedback and insights.

Use this knowledge to boost customer satisfaction, loyalty, and revenue.

Take the Health Check

UPCOMING WORKSHOP

3 & 4 October 2024

R12,000

Virtual Facilitator Led

What You Will Learn

Conflict Resolution Mastery
Emotional Intelligence in Service
Strategic Communication for Complaint Handling
Service Recovery and Innovation
Collaborative Problem-Solving Techniques
Stress Management and Resilience Building

Enroll now

Masterclass in Superior
Customer Service Recovery

Handling Angry Customers with Confidence and Care

Let us teach your team how to transform angry customers into loyal advocates. We will prepare them to face the most challenging clients with empathy and strength, turning tough interactions into opportunities for building trust and loyalty.

Join us and elevate your customer service approach, transforming challenges into triumphs and setting new benchmarks in customer experience excellence.

UPCOMING FREE WORKSHOPS

13 September 2024

FREE

14h00 - 15h00 (GMT+2)

What you will get from this Workshop?

🚀 Understand the Angry Customer
Explore the characteristics of angry customers, their emotions, and how to shift them from anger and disappointment to understanding.

🚀 Turn Complaints into Opportunities
Learn to see angry customers as valuable sources of insight, helping to identify where your brand promise is breaking down and how to proactively manage frustrations.

🚀 Master Techniques to Diffuse High Emotions
Equip your team with proven methods to calm heightened emotions and ensure customers feel heard and understood, even when the issue cannot be resolved immediately.

Enroll now

The Art of Handling Angry Customers

Turn your Complaints into Opportunities!

Are your teams feeling the strain of managing frustrated and angry customers day after day?

Our FREE 60-Minute Mini Workshop, The Art of Handling Angry Customers, is designed to provide the tools and strategies necessary to break this cycle.

In this workshop, you'll learn how to understand the emotions driving customer anger, turn complaints into opportunities by identifying where your brand promise may be falling short, and master techniques to diffuse high emotions effectively.

ABOUT US

UPCOMING FREE WORKSHOPS

CHANTEL'S CUSTOMER JOURNEY MAPPING BOOK

CX SKILLS ASSESSMENT

CX HEALTH CHECK

CX MASTERY

ABOUT US

BrandLove is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional Customer Experiences (CX).

Established in 2012 and headquartered in Cape Town, South Africa, BrandLove has gained widespread recognition for its innovative approach to learning and development.

At BrandLove, we are committed to unlocking the potential of individuals and teams by awakening their inner genius, empowering them to realise their full potential and achieve their goals.

Hi, I’m Chantel, and believe me, I know being a Customer Experience (CX) Professional is tough.

I have been there! Dealing with organisational complexity, egos, and politics does not help either. When I started with my first Customer Experience (CX) transformation program in 2008, I was yearning to make a difference!

I wanted happier customers and happier employees serving those customers. Creating great Customer Experiences (CX) should not be so hard I kept on saying to myself in my early days being responsible for a large Customer Experience (CX) transformation.

BrandLove is a leading provider of transformative learning experiences that enable individuals and teams to represent their brand with excellence and deliver exceptional customer experiences.

Established in 2012 and headquartered in Cape Town, South Africa, BrandLove has gained widespread recognition for its innovative approach to learning and development.

At BrandLove, we are committed to unlocking the potential of individuals and teams by awakening their inner genius, empowering them to realise their full potential and achieve their goals.

Hi, I’m Chantel, and believe me, I know being a customer experience professional is tough.

I have been there! Dealing with organisational complexity, egos, and politics does not help either. When I started with my first CX transformation program in 2008, I was yearning to make a difference!

I wanted happier customers and happier employees serving those customers. Creating great customer experiences should not be so hard I kept on saying to myself in my early days being responsible for a large CX transformation.