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Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

Is your culture delivering
on your brand promise?

Let’s find out - and fix what’s holding you back.
Complete the 25-question culture diagnostic & see what's empowering or blocking your people.

Start your Service Culture Health Check Now

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Train the skill.
Transform the spirit.

Contact us

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

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for a Consultation

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Brand Warrior Program

Brochure

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

Buy on Amazon

The Brand Warrior™ 
Revolution Summit


This is a call to all leaders, changemakers, and culture-shapers to pause, reflect, and reconnect with the leader within. 

Real influence doesn't come from titles, it comes from who you are, how you show up, and the space you create for others to thrive.

We’re living in a world that asks a lot of leaders - to be agile, emotionally intelligent, values-driven, and resilient. This summit is your space to recharge and realign - not with the noise outside, but with your inner compass.

We’ve carefully curated voices that will inspire you to reflect, reconnect, and rise.

When: 28 August, 2025 | 14h00 - 16h00 (GMT+2)

Where: Zoom, Facilitated

WHO IT’S FOR

  • Leaders who are craving alignment between their values and their impact
  • Culture champions who want to build trust and safety in their teams
  • Humans ready to quiet the inner critic and lead with clarity, courage, and compassion

Join The Brand Warrior™ Revolution
This is more than a summit, it’s a moment of reconnection. With yourself. With your why. And with a community that believes that the best kind of leadership is human, heart-led, and grounded.

Reserve your seat today and learn how to turn everyday service into unforgettable brand moments.

Fill in your details below to register.

Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

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