A short, practical activation lab for banking leaders and CX specialists.

You care about customers.

You see where journeys are broken.

You know what should change.

 

But inside most banks, delivery stalls.

Not because people lack insight. Because systems, governance, silos and decision rights quietly block execution.

The Banking CX Activation Lab is a short, focused working session designed to help you understand why CX stalls in complex banking environments — and how to unlock real delivery.

 

This is not a webinar. It is a live activation lab.

Who this live session is for

This session is designed for:CX and service leaders

  •  Customer journey owners and CX specialists
  •  Operations and delivery leaders
  •  Digital and platform teams
  •  Change and transformation professionals
  •  Senior managers accountable for experience outcomes

If you are expected to deliver CX results inside a complex banking organisation, this session is for you.

What you will work through in 45 minutes

In this live activation lab you will:

  •  Identify the five most common CX execution blockers in banking
  •  Understand why traditional CX programmes fail in regulated environments
  •  Assess your organisation's current CX activation maturity
  •  See what low, medium and high activation capability really looks like
  •  Learn how high‑performing banks create traction without launching massive new programmes

Live activation focus

This session includes a short, guided self‑diagnostic so you can immediately see:

  •  Where your organisation is currently getting stuck
  •  Which type of constraints are limiting delivery
  •  What kind of activation capability is needed next

You will leave with clarity — not just ideas.

What makes this session different

Most CX sessions focus on tools and techniques. This activation lab focuses on the real drivers of delivery inside banks:

  • Operating models
  • Governance and decision rights
  • Prioritisation discipline
  • Leadership alignment
  • Execution confidence
  • Behavioural activation

This is the work that determines whether CX ever becomes real.

Session format

  •  Live online session
  •  45‑minute facilitated activation lab
  •  Short interactive self‑diagnostic
  •  Open Q&A at the end

Facilitated by

Chantel Botha

Founder and CEO, BrandLove · CXPA Approved Training Provider

Chantel works with banking and financial services organisations to help leaders and specialists turn CX strategy into operational reality, build execution capability and deliver measurable results in complex, regulated environments.

Reserve your place in the Banking CX Activation Lab

A short, practical activation lab for banking leaders and CX specialists.

00

DAYS

00

HOURS

00

MINS

00

SECS