Elevate
Customer Service in
Mauritius
Coming to you in October 2024!
Elevate Customer Service in Mauritius
Coming to you in
October 2024!
Unlock your
employees potential
Awaken the Brand Warrior™ within
Date: 15 October 2024
MUR 25,000
Superior customer service recovery masterclass
Handling angry customers with confidence and care
Date: 16 - 17 October 2024
MUR 40,000
Who should attend
This workshop is specifically designed for Managers, Team Leaders, and Leaders in Banking, Financial Services, and Hospitality sectors who are keen on unlocking the untapped potential of their teams to foster a culture of excellence and purpose.
Workshop highlights
-
Expert leadership insights
Learn from Chantel Botha, a pioneer in CX, on how to transform your employees into passionate brand warriors. -
Interactive learning experience
Engage in sessions aimed at understanding employee needs, developing effective leadership strategies, and fostering a culture of empowerment. - Globally recognised curriculum
Benefit from a program accredited by the Education Alliance in Finland, ensuring you receive training that sets the gold standard in leadership development.
Learning outcomes
-
Deep employee understanding
Grasp the unique needs and motivations across different generations within your workforce. -
Strategic leadership development
Unlock individual and collective potential, aligning team efforts with organisational goals. -
Transformative techniques
Discover the formula for inspiring employees to embody their roles as brand warriors passionately. -
Innovative power skills
Master leading a multigenerational team, leveraging diverse strengths for organisational innovation and success.
Who should attend
This workshop is perfect for Customer Service Professionals, complaint-handling teams, Customer Service Consultants, and Call Center Agents ready to elevate their complaint-handling to an art form.
Workshop highlights
-
Expert guidance
Chantel Botha will share her revolutionary strategies for transforming complaints into brand loyalty. -
Dynamic learning
Refine your ability to manage complaints and innovate service recovery through simulations and real-life scenarios. - Comprehensive curriculum
Accredited by the Education Alliance in Finland, this program covers everything from conflict resolution to emotional intelligence, offering a globally recognised certification.
Learning outcomes
-
Master conflict resolution
Develop unmatched skills in resolving complaints and turning negative interactions into brand-building moments. -
Elevate emotional intelligence
Gain deep insights into managing emotions and mastering calming techniques for more productive customer interactions. -
Innovate service recovery
Learn to design and implement strategies that resolve issues and contribute to long-term loyalty and satisfaction. -
Enhance communication
Acquire advanced strategies to de-escalate conflicts and convey empathy, turning challenges into opportunities for loyalty. -
Collaborative problem-solving
Share insights and best practices with peers, enriching your complaint-handling approach with various perspectives. -
Stress management and resilience
Build your resilience and learn to maintain composure and effectiveness, ensuring personal and team well-being in high-pressure situations.
Unlock your
employees potential
Awaken the
Brand Warrior™ within
Date: 15 October 2024
MUR 25,000
More information
Who should attend
This workshop is specifically designed for Managers, Team Leaders, and Leaders in Banking, Financial Services, and Hospitality sectors who are keen on unlocking the untapped potential of their teams to foster a culture of excellence and purpose.
Workshop highlights
-
Expert leadership insights
Learn from Chantel Botha, a pioneer in CX, on how to transform your employees into passionate brand warriors. -
Interactive learning experience
Engage in sessions aimed at understanding employee needs, developing effective leadership strategies, and fostering a culture of empowerment. - Globally recognised curriculum
Benefit from a program accredited by the Education Alliance in Finland, ensuring you receive training that sets the gold standard in leadership development.
Learning outcomes
-
Deep employee understanding
Grasp the unique needs and motivations across different generations within your workforce. -
Strategic leadership development
Unlock individual and collective potential, aligning team efforts with organisational goals. -
Transformative techniques
Discover the formula for inspiring employees to embody their roles as brand warriors passionately. -
Innovative power skills
Master leading a multigenerational team, leveraging diverse strengths for organisational innovation and success.
Superior customer service recovery masterclass
Handling angry customers with confidence and care
Date: 16-17 October 2024
MUR 40,000
More information
Who should attend
This workshop is perfect for Customer Service Professionals, complaint-handling teams, Customer Service Consultants, and Call Center Agents ready to elevate their complaint-handling to an art form.
Workshop highlights
-
Expert guidance
Chantel Botha will share her revolutionary strategies for transforming complaints into brand loyalty. -
Dynamic learning
Refine your ability to manage complaints and innovate service recovery through simulations and real-life scenarios. - Comprehensive curriculum
Accredited by the Education Alliance in Finland, this program covers everything from conflict resolution to emotional intelligence, offering a globally recognised certification.
Learning outcomes
-
Master conflict resolution
Develop unmatched skills in resolving complaints and turning negative interactions into brand-building moments. -
Elevate emotional intelligence
Gain deep insights into managing emotions and mastering calming techniques for more productive customer interactions. -
Innovate service recovery
Learn to design and implement strategies that resolve issues and contribute to long-term loyalty and satisfaction. -
Enhance communication
Acquire advanced strategies to de-escalate conflicts and convey empathy, turning challenges into opportunities for loyalty. -
Collaborative problem-solving
Share insights and best practices with peers, enriching your complaint-handling approach with various perspectives. -
Stress management and resilience
Build your resilience and learn to maintain composure and effectiveness, ensuring personal and team well-being in high-pressure situations.
Trusted by these brands
Trusted by
these brands
Hear from our alumni
We are trusted and accredited by the following organisations
We are trusted
and accredited by the following organisations
Yes I want to attend!
Complete the form below and we will be in touch to provide you with more details about the training program.
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Drop us an email at
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