Build a brand people love with the
- CERTIFIED -
CUSTOMER JOURNEY ARCHITECT PROGRAM™
5-Day Course
Sign up today for
The Ultimate Customer Journey Architect Learning Experience
(limited spaces available)
26 - 30 July 2021
Are you a problem solver and innovator at heart? Have you been tasked with the mission of levelling up your organization's customer experience, but don’t know where to begin? Maybe you’re not quite getting the results you were hoping for?
What if you could power up your efforts… in ONLY FIVE DAYS?
You could be delivering truly innovative experiences with full confidence in your knowledge, tools, and experience! All you need… is a little BrandLove!
The problem
You’re passionate. You’re motivated. You work hard – harder than you often have the energy for. But you’re still not achieving your career or organisational goals. Here’s the thing: Even if you have the knowledge and tools, sometimes, you need a little more experience.
Maybe you’re a zealous team hard at work to transform your brand, and you want to aim for higher performance while showing the organization what you can achieve by building customer “obsessions”.
Well, that’s where we come in. We are the helping hand you’ve been searching for to inspire your team, get everyone on the same page regarding the methods and tools you should be using for brand growth, and how to put these tools to practice and hone your skills as a specialist.
The solution
The BrandLove Customer Journey Architect Program™
Welcome to the Next Generation of Customer Experience learning! You could be well on your way to better business in a matter of days.
The time has come:
To establish unbreakable industry authority and build positive brand sentiment.
To prove your worth as a team and business and foster loyalty through unmatched customer experiences.
You already have all you need to change your performance and brand presence – we’re here to help you unlock it.
This course is for you if you want to:
Deliver real results with long-lasting influence
Nurture your team’s potential and make a long-term impact on, and in, your organization
Build a workplace culture and spirit people want to be a part of
Transform the customer experience and foster a true-to-brand mindset
Solve real problems with sustainable solutions
Boost customer satisfaction and brand loyalty
Maximize your ROI through clever budget allocation
Deliver exceptional results every time without fail
LEARN ON ZOOM FROM ANYWHERE, ON ANY DEVICE!
THE BRANDLOVE CUSTOMER JOURNEY ARCHITECT PROGRAM™
The best-kept brand loyalty secret
Loyalty starts on the inside: Customers are loyal to brands whose staff are loyal to the company. It’s crucial to think of YOUR PEOPLE first and doing so will echo through to YOUR CUSTOMERS.
We’ve spent years enduring all the trial-and-error so you don’t have to, and have created a course that pulls you deep into the minds of the most successful brands in the world. Discover PROVEN RECIPES and HARD-HITTING CONTENT on how to build a thriving brand and community. Get the insights and confidence to hit the road running and never lose your momentum. Ever.
Why BrandLove?
You could Google “Customer Journey Mapping” courses and randomly choose one – but here’s the thing: Most online courses are theory-based, with hardly any practical work to prepare you for life beyond the course. Many of our course graduates have spent small fortunes on “popular” theory-based programs, only to discover this BrandLove course, and admit that nothing can compete!
We don’t do “lectures”. We do engaging and synergistic thought sessions where you learn by DOING, not by simply BEING there! This is not just a course. It’s a glimpse into the real world of brand success – with guidance from world-class CX practitioners - and has been turning businesses into thriving brands for more than 12 years!
But no matter how successful we are, we always remain humble. We are lifelong learners, which is why we’re constantly finding new ways to evolve, incorporate new tools, and give you access to the latest brand-growth insights.
Trusted by
We don't just talk the talk...
We’ve been walking the walk for years now, and every claim we’ve made so far is underpinned by STREAMS of REAL results and successful projects.
We assure you – after just five days with us, you’ll wonder why you never took action sooner. You’ll understand what we mean when we say that strengthening your brand from the INSIDE is easier than you ever thought possible.
Apply now
Can you afford to wait? Limited spaces available.
26 - 30 July 2021
What will you get from the course?
5 days of priceless learning experiences to fuel your ambitious spirit and intellect
A FUN, interactive course hosted by passionate guest lecturers and world-renowned thought leaders (NOT single-lecturer videos and painful PowerPoint slides that put you to sleep!)
PROVEN “how-to” methods to transform experiences from the inside out
Fast-paced, to-the-point course material that’s designed for you to start implementing immediately
Regular debriefs and retrospective reflection
Collaborative group work for accountability and motivation
Undivided support from a BrandLove coach to guide and motivate you through constructive feedback
Insider secrets on how to use Voice of the Customer (VOC) data to meet audience expectations and engage prospects
Inspiring success stories from successful CX practitioners, and captivating case studies
A healthy balance of theoretical insights and hands-on practice
Real-world challenges that throw you in the deep end (WITH the tools you need to swim…)
PRACTICAL insights into improving your team’s performance/p>
A GAMIFIED online platform featuring recorded training material, a full resource library, and informative assignments
The skills, knowledge, and CONFIDENCE you need to apply everything you’ve learned and watch your business SOAR!
What's on the Agenda?
With the right environment and preparation, learning on Zoom can be comfortable and FUN. Make sure you have plenty of healthy snacks at hand, stay hydrated, and remove distractions like buzzing phones and knocks-on-doors. It’s only 5 days, after which you’ll step back into the world equipped to lead your team and build a strong empire.
Day #1:
The Customer Experience
WHO are your customers? WHAT does your audience want, and WHY? HOW can YOU inspire emotion, action, and unwavering brand loyalty?
Day #2:
Start Within
Which levels in your enterprise should you be addressing? How do you spark internal dialogues and get your workforce excited and "customer-obsessed”?
Day #3:
Inside the Customer's Mind
Why should someone choose YOU over your competitor? How can you shift your perspective and view your offering through the eyes of your customer?
Day #4:
The Customer Experience Journey
Is it possible to make each customer’s journey unique? Which methods, tools, and tactics can be used? Learn how to measure the right metrics and capture journey maps.
Day #5:
The Leap
How should your innovation and action plan be presented to your executives and subsequently implemented? Learn how to create project plans, prioritize initiatives, and ensure optimal results and maximum ROI.
At the end of it all, you’ll get to put your newfound knowledge to the test through a professional online exam, after which you’ll be equipped to:
Audit your organization
Interview customers and gather feedback for VOC data analysis
Discover the root of customer pain points
Build a persona and empathy map through proven mapping methodologies
Design your customer journey from the ground up
Think visually to map out the road ahead
Implement innovation for success
Deliver truly ingenious experiences
CHOOSE THE BEST PACKAGE FOR YOU
Invest in five days, gain a lifetime of brand prosperity
We want you to walk away with a new perspective and a fresh mindset – which you can present to your team to
01
Maximise internal performance and
02
Improve your customer experiences in ways you never thought possible.
You’ll have the confidence you need to facilitate workplace innovation workshops and get your team EXCITED about inspiring your audience!
Testimonials from previous clients
Listen to what our clients had to say.
APPLY NOW
Not to be the bearer of bad news, but time is NOT on your side. Every second, your competitors are learning new ways to foster loyalty internally and improve their customer experiences externally. We are ready and waiting to share these GAME-CHANGING secrets with you.
All you need to do is to select the dates that suit you and click the button for a potential lifetime of brand prosperity. Can you afford to wait? Limited spaces available.
BrandLove
Certified Customer Journey Architect Program™ 5-Day Course
26 - 30 July 2021 09h00 - 17h00 SAST / CET
Apply Now