THE CUSTOMER EXPERIENCE MASTERY PROGRAM

THE CULTURE EVOLUTION PROGRAM

What is employee experience? How do we design an informed journey, and how do I start seeing my business through the lens of my customers and employees so that we can develop a strategic competitive market advantage? and a whole lot more. We've refined our 5-day program over the past 12 years to keep our information relevant and up-to-date and to ensure that our graduates who form a tribe of elite journey architects are equipped to make an impact.

We believe that great business leaders understand that delivering an amazing experience is the new non-negotiable.

The top firms are able to meet and exceed their customer and employee expectations because their leaders buy into it. For too long have Customer Experience (CX) courses been limited to CX practitioners. That's about to change, and you are officially invited.

CX Mastery 1

$1990

Fundamentals for CX professionals

Gain strategic advantage through experience focus
Put the customer in the centre of your business

Learn how to shift your organisation to be more client and employee-centric.

During this two day programme, you will receive a blueprint and create your personalised roadmap to achieve client-centricity and empower your business to succeed

APPLY NOW

CX Mastery 2

$590

Voice of the Customer

Turn the Voice of the Customer Insights into Action
Win with empathy.

In this one-day program, we will empower you to look at your customer differently and create customer personas that will power up your design efforts and cultivate empathy and genuine connection in your front-line employees.

Turn your customer personas into actionable strategies that set your front-line employees up for success while creating moments of magic for your customers.

APPLY NOW

CX Mastery 3

$1990

Effective Journey Mapping

Unlock the power of Customer Journey Mapping
Learn the Methodology, skills, and practical tools

Learn the science and magic of effective journey mapping from CX veterans who have successfully designed and implemented highly effective journeys that transformed customers into raving fans.

Walk away with actionable methods, tools and practical experience to launch your CX team to the next level.

APPLY NOW

Bundled Rate

$4290

Includes CX Mastery 1, 2, 3

Gain strategic advantage through experience focus
Put the customer in the centre of your business
Turn the Voice of the Customer Insights into Action
Win with empathy
Unlock the power of Customer Journey Mapping
Learn the Methodology, skills, and practical tools

Sign up for CX Mastery workshops 1,2 and 3 at a reduced rate. Invest in your career and save!

ENQUIRE NOW

All of the knowledge design for real-world implementation

With short breaks between each of our CX Mastery workshops you are able to implement your skills in real-time. This allows you to drive impact in your organisation from Day 1, and to bring any questions or insights with you back for discussion in the next CX Mastery class.

BELOVED BRANDS

With our help, the following clients were able to tweak their customers' experience and address customer issues to reignite a passion for their brands.

GET IN TOUCH

Let us know which of our programs and courses are you interested so we can keep you in the loop when they open.