THE CX MASTERY™ PROGRAM
Are you feeling frustrated with the current progress of your CX initiatives?
Are you yearning for fresh inspiration and effective strategies to accelerate your CX deliverables?
Empower you and your team to become CX specialists capable of revolutionising customer experiences in any industry, regardless of organisational size or complexity.
It's time to embark on a transformative training journey that will equip you with the necessary tools and knowledge to achieve remarkable success.
CX Mastery™ is divided into two levels, each offering a series of modules that delve deep into the core aspects of CX.
CX Mastery™ 1
Date: 31 Jul - 4 Aug and 16 Aug 2023
6 Days
Module 1: The Strategy Blueprint for Success
Module 2: The Secret Sauce of a Client-Centric Culture
Module 3: Know Your Customer
Module 4: The Customer Journey Mapping Success Formula
Module 5: Documenting Your Customer Journey Map
Cost: €2200
CX Mastery™ 2
Date: 6 to 10 Nov 2023
5 Days
Prerequisite: CX Mastery™ 1
Module 6: CX Leadership Module
Module 7: The CX Team Success
Module 8: Employee Journey Mapping
Module 9: CX Metrics, Measurements, and ROI
Module 10: Driving CX Change and Activation
Cost: €2200
CX Mastery™ 1 and 2
Level 1:
31 Jul - 4 Aug and 16 Aug 2023
Level 2:
6 to 10 Nov 2023
You get all the modules listed in Level One and Level Two. This will give you the foundational knowledge required for the CCXP Examination.
We will give you a special price if you sign up for both programs!
Cost: €4000
How this will advance you
Each module in the CX Mastery™ program is meticulously crafted to provide you with the knowledge, strategies, and practical tools necessary to excel in your CX role. From mastering the fundamentals of CX strategy and cultivating a customer-centric culture to mapping customer journeys, measuring success, and driving meaningful change, we cover it all.
Whether you're a seasoned professional or just starting your career in CX, our program will empower you to create exceptional experiences that drive customer satisfaction, loyalty, and business growth.
Are you ready to take your CX career to the next level? If your ultimate goal is to conquer the CCXP exam by the prestigious CXPA (Customer Experience Professionals Association), our comprehensive program is your ultimate stepping stone towards certification success.
Designed specifically to equip you with the essential knowledge and skills required to excel in the CCXP exam, our program offers a solid foundation that will empower you to confidently tackle every aspect of the certification process.
Ready to take the leap and catapult your career to new heights?
Apply today, and our dedicated team of experts will personally connect with you to arrange a private Zoom call. This exclusive one-on-one session is designed to provide you with unparalleled personalized guidance, ensuring that you're fully prepared to make the time commitment necessary to propel yourself to the next level of professional growth.
Apply now for the CX Mastery™ Program.
One of our team members will be in contact to set up a personalised interview with you.
