Who Should Attend: 
This transformative masterclass is ideal for Customer Service Professionals, Hospitality Front of House Staff, Call Center Professionals, and any service-oriented individual looking to become a true brand ambassador.

Workshop Highlights:

• Expert-Led Insights: 
  Learn from Chantel Botha, a visionary in Customer Experience, on how to transform into an extraordinary "Brand Warrior".

• Interactive Learning: 
  Engage in sessions that explore customer psychology, proven service strategies, and celebrate personal growth.

• Comprehensive Curriculum: 
  Benefit from a globally recognised program, accredited by the Education Alliance in Finland, covering everything from customer-centricity to the science behind exceptional service.

• Practical Applications: 
  Participate in role-play scenarios to practice delivering outstanding service and explore modules on understanding your customer, creating great experiences, and celebrating personal success.

Learning Outcomes:

• Elevate Customer Experiences: 
  Understand and apply the science behind great customer service to set your brand apart.

• Become a Service Champion: 
  Learn techniques to exceed customer expectations and cultivate a mindset of continuous improvement.

• Celebrate Growth: 
  Reflect on personal achievements and set goals for ongoing excellence in your service role.

Transform into a confident service professional ready to elevate customer experiences and make a lasting impact.
Join us to unlock the power of service with a smile!

Who Should Attend: 
This cutting-edge workshop is perfect for Customer Service Professionals, Complaint Handling Teams, Customer Service Consultants, and Call Center Agents who are ready to elevate their complaint handling to an art form.

Workshop Highlights:

• Expert Guidance: 
  Chantel Botha will share her revolutionary strategies for transforming complaints into brand loyalty.
• Dynamic Learning: 
  Through simulations and real-life scenarios, refine your ability to manage complaints and innovate service recovery.
• Comprehensive Curriculum: 
  Accredited by the Education Alliance in Finland, this program covers everything from conflict resolution to emotional intelligence, offering a globally recognised certification.

Learning Outcomes:

• Master Conflict Resolution: 
  Develop unmatched skills in resolving complaints, turning negative interactions into brand-building moments.
• Elevate Emotional Intelligence: 
  Gain deep insights into managing emotions, mastering calming techniques for more productive customer interactions.
• Innovate Service Recovery: 
  Learn to design and implement strategies that not only resolve issues but also contribute to long-term loyalty and satisfaction.
• Enhance Communication: 
  Acquire advanced strategies to de-escalate conflicts and convey empathy, turning challenges into opportunities for loyalty.
• Collaborative Problem-Solving: 
  Share insights and best practices with peers, enriching your complaint handling approach with a broad spectrum of perspectives.
• Stress Management and Resilience: 
  Build your resilience and learn to maintain composure and effectiveness, ensuring personal and team well-being in high-pressure situations.

Who Should Attend: 
This dynamic workshop is specifically designed for Managers, Team Leaders, and Leaders in Banking, Financial Services, and Hospitality sectors who are keen on unlocking the untapped potential of their teams to foster a culture of excellence and purpose.

Workshop Highlights:

• Expert Leadership Insights: 
  Learn from Chantel Botha, a pioneer in CX, on how to transform your employees into passionate brand warriors.
• Interactive Learning Experience: 
  Engage in sessions aimed at understanding employee needs, developing effective leadership strategies, and fostering a culture of empowerment.
• Globally Recognised Curriculum: 
  Benefit from a program accredited by the Education Alliance in Finland, ensuring you receive training that sets the gold standard in leadership development.

Learning Outcomes:

• Deep Employee Understanding: 
  Grasp the unique needs and motivations across different generations within your workforce.
• Strategic Leadership Development: 
  Unlock individual and collective potential, aligning team efforts with organisational goals.
• Transformative Techniques: 
  Discover the formula for inspiring employees to embody their roles as brand warriors passionately.
• Innovative Power Skills: 
  Master leading a multigenerational team, leveraging diverse strengths for organizational innovation and success.