Foundation Customer Experience Masterclass

1. Chapter 1: Introduction

   1 lesson

   1. Introduction and how we will work

2. Chapter 2: Foundation of Customer Experience (CX)

   6 lessons

   1. Lesson 1: The Business EcoSystem
   2. Lesson 2: Business a hundred years ago and what we have lost
   3. Lesson 3: Deconstructing an experience
   4. Lesson 4: The definition of customer experience
   5. Lesson 5: The definition of employee experience
   6. Lesson 6: Your experience essence

3. Chapter 3: Conclusion

   1 lesson

   1. Lesson 7: The steps to improving your customer or employee experience