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How to Handle Conflict With Care

Discover how to turn moments of conflict into opportunities for connection, understanding, and growth.

Conflict is a part of life - but it doesn’t have to create disconnection.

When handled with intention and care, conflict can become a powerful doorway to deeper understanding, stronger relationships, and real growth.

In this online masterclass, you’ll explore different conflict styles, uncover what fuels tension, and learn how to respond in ways that are both clear and compassionate.

Whether you’re dealing with challenges at work or home, this course will equip you with the tools to stay grounded, set boundaries, and navigate tough conversations with confidence.

Format: 

Self-paced, on-demand course. Engage with content-rich modules designed to challenge and inspire, with the flexibility to learn at your own pace.

What You Get:

  • 5 Modules + Templates 
  • Downloadable Resources
  • Join Our WhatsApp Community
  • Contact us at [email protected] for support

What You’ll Learn:

  • The different conflict styles and how they impact relationships
  • How to set healthy boundaries and stay calm under pressure
  • Strategies to take perspective without losing your voice 
  • How to turn difficult conversations into opportunities for connection and growth

Certificate of Completion:

You’ll receive a digital, shareable certificate with your name, completion date, and a verification ID. Perfect for LinkedIn and performance reviews.

Your instructor(s):

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

How to Handle Conflict With Care

  1. Welcome message

    1 lesson
    1. Welcome to the course-handle conflict with care

  2. Understanding Conflict

    8 lessons
    1. What is Conflict
    2. What is your default conflict style?
    3. Types of Conflict
    4. What is the neurological and physical impact of conflict?
    5. The antidote to conflict
    6. Importance of Boundary Setting
    7. Perspective taking
    8. The impact of the environment on conflict

  3. Approaching Conflict with Empathy

    4 lessons
    1. The Role of Emotions in Conflict
    2. Active Listening in Conflict Resolution
    3. The Power of Empathy
    4. Communicating with Empathy

  4. Managing Tough Conversations

    7 lessons
    1. Choose your attitude - some practical tips
    2. Use it, don't defuse it
    3. Conflict as a source of energy
    4. The beauty of conflict
    5. Resolving Difficult Conversations
    6. Preparing for Difficult Conversations
    7. Navigating Difficult Conversations

  5. Parting shot

    3 lessons
    1. Don't get stuck
    2. Conflict Resolution Challenge
    3. Conclusion