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The Power Of Listening

Unlock the skill that turns communication into connection and connection into trust.

The rarest skill is the one that creates true connection, the ability to listen. This online masterclass is your invitation to slow down, tune in, and rediscover the art of being fully present. You’ll learn how to listen not just with your ears, but with intention - creating conversations that heal, empower, and inspire.

Whether you’re a leader guiding a team, a professional serving customers, or simply someone who wants to strengthen personal connections, The Power of Listening will help you become the kind of communicator people feel safe opening up to.

Format: 

Self-paced, on-demand course. Engage with content-rich modules designed to challenge and inspire, with the flexibility to learn at your own pace.

What You Get:

  • 5 Modules + Templates 
  • Downloadable Resources
  • Join Our WhatsApp Community
  • Contact us at [email protected] for support

What You’ll Learn:

  • How to listen to understand, not just to reply.
  • Simple, science-backed techniques to build trust, empathy, and emotional safety.
  • Practical frameworks and real-world role plays to sharpen your listening presence.
  • How to respond with clarity and care, even in challenging conversations.
  • A step-by-step process to apply these tools in your daily life - at work, at home, anywhere.

Certificate of Completion:

You’ll receive a digital, shareable certificate with your name, completion date, and a verification ID. Perfect for LinkedIn and performance reviews.

Your instructor(s):

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

The Power Of Listening

  1. Introduction

    3 lessons
    1. Message from your instructor
    2. The power of listening course guide
    3. Quick Survey

  2. Understanding the power of listening

    3 lessons
    1. The quality of our listening
    2. The quality of our listening- practical example
    3. Role play debrief and insights

  3. Developing listening skills

    3 lessons
    1. 5 ways to listen better
    2. Summary RASA
    3. How to listen to ignite rather than to react

  4. Applying Listening Skills

    3 lessons
    1. The how - A practical on how to listen better
    2. How to listen debrief
    3. Practical take aways and applications of listening

  5. Next Steps

    3 lessons
    1. More resources for you
    2. Thank you for listening
    3. Test My Listening Knowledge