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Cultivating Positive Relationships

Build relationships that thrive on clarity and courage — one intentional moment at a time.

Great relationships don’t happen by chance. They’re built, moment by moment, with empathy, awareness and the right tools.

This masterclass is your practical guide to becoming the kind of person who creates connection wherever they go.

Whether you’re navigating team dynamics, deepening personal bonds, or leading others, this course will help you understand what drives human behaviour and how to show up with clarity, compassion, and courage.

Format: 

Self-paced, on-demand course. Engage with content-rich modules designed to challenge and inspire, with the flexibility to learn at your own pace.

What You Get:

  • 4 Modules + Templates 
  • Downloadable Resources
  • Join Our WhatsApp Community
  • Contact us at [email protected] for support

What You’ll Learn:

  • Core Human Needs – Understand what drives people and how to meet them with empathy.
  • Emotions & Behaviour – Learn how feelings shape actions—and relationships.
  • The Transactional Mode – Decode ego states to improve communication and reduce conflict.
  • The Drama Triangle – Recognise and shift out of reactive patterns.
  • The Clearing Model – Practice open, honest conversations that build trust.
  • The Accountability Model – Master how to take ownership and hold others accountable with care.

Certificate of Completion:

You’ll receive a digital, shareable certificate with your name, completion date, and a verification ID. Perfect for LinkedIn and performance reviews.

Your instructor(s):

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

Cultivating Positive Relationships

  1. Introduction

    2 lessons
    1. Welcome Message From Instructor
    2. Pre-course Quiz

  2. Understanding Relationships

    2 lessons
    1. Human Needs
    2. Our Emotions

  3. Super Skills for Positive Relationships

    4 lessons
    1. Accountability Model
    2. The Clearing Model
    3. The Drama Triangle
    4. The Transactional Analysis Model

  4. Conclusion

    2 lessons
    1. Conclusion
    2. Post-Course Quiz