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The Impact Of Assumptions

Transform the way you see, think, and connect - by uncovering some of the hidden assumptions that shape your world.

We all make assumptions about people, situations, and even ourselves. 

But what if those silent beliefs are holding you back from deeper understanding, better decisions, and more meaningful relationships?

In this thought-provoking and practical online masterclass, you’ll learn how to uncover the hidden assumptions that shape your behaviour. Through real-world examples, interactive exercises, and actionable tools, you’ll develop the skills to spot your biases, challenge your thinking, and respond with greater empathy and clarity.

Format: 

Self-paced, on-demand course. Engage with content-rich modules designed to challenge and inspire, with the flexibility to learn at your own pace.

What You Get:

  • 4 Modules + Templates 
  • Downloadable Resources
  • Join Our WhatsApp Community
  • Contact us at [email protected] for support

What You’ll Learn:

  • A deeper understanding of what assumptions are and why we make them
  • Insight into the role of bias in communication and decision-making
  • Tools to challenge limiting beliefs and shift perspectives
  • Practical exercises to help you communicate more consciously and connect more authentically

Certificate of Completion:

You’ll receive a digital, shareable certificate with your name, completion date, and a verification ID. Perfect for LinkedIn and performance reviews.

Your instructor(s):

This program will be led by Chantel Botha (CCXP), a celebrated author and seasoned educator with over 15 years of expertise in customer experience transformation.

Chantel is the founder of BrandLove and author of The Customer Journey Mapping Field Guide. She has dedicated her career to bridging the gap between a brand’s promises and its deliverables, empowering employees to become extraordinary “Brand Warriors” who exceed customer expectations at every turn.

The Impact Of Assumptions

  1. Welcome to the Course

    3 lessons
    1. A message from your instructor
    2. Reflecting Quiz
    3. Course Worksheet

  2. Understanding Assumptions

    6 lessons
    1. What are assumptions ?
    2. Can assumptions be a good thing-the stories we make up
    3. The Impact of Assumptions
    4. The Impact of Assumptions on Relationships
    5. The stories we make up
    6. Identifying Our Assumptions

  3. Challenging Our Assumptions

    5 lessons
    1. The Antidote To Biases
    2. Overcoming Cognitive Biases
    3. Embracing Uncertainty
    4. Flip your assumptions around-a practical exercise
    5. Biases are in our DNA - expand your world

  4. Transforming Our Assumptions

    4 lessons
    1. Create new habits around your own assumptions and biases
    2. Conclusion
    3. Next Steps
    4. Test My Knowledge: Assumptions