You’re not just solving problems. You’re holding space for people’s frustration, emotion, and needs.

And you deserve the tools, confidence, and energy to do it with grace.

This course is your toolkit.
Your mindset shift.
Your reset button.
Your permission to serve with empathy—without burning out.

  What You’ll Receive:

• On-demand video training led by Chantel Botha
• The full Service with a SMILE recipe—a practical step-by-step approach to customer conflict
• Powerful techniques to regulate your emotions and recover from difficult calls or emails
• Empathetic conversation tools like mirroring and labeling (straight from hostage negotiation)
• Two calming breathing practices to reset your nervous system
• Downloadable resources and reflection tools
• Lifetime access—come back anytime you need a boost of confidence

This self-paced, on-demand course gives you science-backed tools to stay grounded, build trust, and turn difficult customer conversations into moments of loyalty and connection.

Who This Course Is For:

• You’re a service professional, team lead, or CX manager facing difficult customer interactions
• You feel emotionally drained after tough calls, complaints, or angry emails
• You want to support your team (or yourself) with tools to stay calm and serve with heart
• You believe service recovery is not just a task—it’s an opportunity to rebuild trust

 After completing this course, you’ll feel:

• More confident in emotionally charged customer situations
• Better equipped to regulate stress in the moment
• Empowered to create meaningful, human interactions—even when emotions run high
• Proud of how you show up, even on the hardest days

When you lead with care and confidence, you don’t just handle complaints… you build trust, connection, and loyalty that lasts.