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LEARNING PROGRAMS

Upcoming Instructor-Led Courses

Prove the Value of CX with Metrics, Measurements, and ROI

This is a strategic course designed for professionals seeking to underscore the importance of customer experience (CX) through quantifiable data. In this critical one day program, participants will delve into the art and science of compiling a compelling business case for CX initiatives, powered by robust metrics and a comprehensive CX scorecard. This course aims to equip CX professionals with the skills to effectively track, analyze, and communicate the return on investment (ROI) of their CX efforts, thereby securing buy-in and support from key stakeholders within their organizations.

€295,00 EUR

Revolutionize the Employee Experience with Journey Mapping

€295,00 EUR

Building a high-performance Customer Experience (CX) Team

€295,00 EUR

Building a high-performance Customer Experience (CX) Team

€295,00 EUR

Customer Experience (CX) Leadership Mastery - Igniting the Leader Within

€295,00 EUR

Bundle Offers

Customer Experience Leadership Development Bundle

This bundle includes  A B C D E

€995,00 EUR

Self Paced  Courses

Unlocking Customer Journey Design Genius

In a world teeming with indistinguishable options, the key to standing out is crafting unforgettable experiences. "Unlocking Customer Journey Design Genius" is not just a course; it's a call to action for innovators, dreamers, and anyone who believes in the power of design to transform the ordinary into the extraordinary. Based on the groundbreaking book “The Journey Mapping Field Guide” which simplifies and demystifies Customer Journey design, this online program offers a deep dive into the art and science of designing experiences that resonate, connect, and endure.  

$99.00 USD