LEARNING PROGRAMS

Upcoming Instructor-Led Courses

28 May 2024 - Customer Experience (CX) Leadership Mastery - Igniting the Leader Within

Welcome to "Customer Experience (CX) Leadership Mastery: Igniting the Leader Within," a transformative one-day course designed to unleash your potential and pave your path to greatness in the Customer Experience (CX) domain. This course is meticulously crafted for Customer Experience (CX) leaders and professionals seeking to make a significant impact in the Customer Experience (CX) landscape.  Through this intensive program, participants will gain the essential skills, knowledge, and mindset needed to excel as a Customer Experience (CX) leader, setting their careers on a trajectory towards excellence. Date: 28 May 2024 | Time: 09h00 - 15h00 (GMT+2)

€295,00 EUR

18 June 2024 - Building a high-performance Customer Experience (CX) Team

This course is designed to empower leaders with the tools and strategies necessary to build a high-performance Customer Experience (CX) team. It offers a comprehensive approach to assembling a team that not only excels in delivering outstanding customer experiences but also sets your brand apart in the competitive marketplace. Learn how to unite your organization around a customer-centric mindset, define key roles and responsibilities for Customer Experience (CX) success, and enhance team dynamics for better collaboration and engagement.  Date: 18 June 2024 | Time: 09h00 - 15h00 (GMT+2)

€295,00 EUR

25 June 2024 - Revolutionize the Employee Experience with Journey Mapping

This course was created to equip leaders and professionals with the tools to design personalised employee journeys that resonate with the brand's essence and add significant value to the workforce. This course unveils the transformative power of employee journey mapping.  Participants will learn how to identify and enhance critical moments of truth in an employee's journey, creating tailored experiences that not only engage and retain top talent but also drive a culture of high performance and employee satisfaction. Date: 25 June 2024 | Time: 09h00 - 15h00 (GMT+2)

€295,00 EUR

9 July 2024 - Prove the Value of Customer Experience (CX) with Metrics, Measurements, and ROI

This is a strategic course designed for professionals seeking to underscore the importance of Customer Experience (CX) through quantifiable data. In this critical one-day program, participants will delve into the art and science of compiling a compelling business case for Customer Experience (CX) initiatives, powered by robust metrics and a comprehensive Customer Experience (CX) scorecard. This course aims to equip Customer Experience (CX) professionals with the skills to effectively track, analyze, and communicate the return on investment (ROI) of their Customer Experience (CX) efforts, thereby securing buy-in and support from key stakeholders within their organizations. Date: 9 July 2024 | Time: 09h00 - 15h00 (GMT+2)

€295,00 EUR

30 July 2024 - Drive Customer Experience Change and Activation amidst Complexity

Abraham Maslow said, “In any given moment we have two options: to step forward into growth or step back into safety.”  In this one-day course as part of the Customer Experience (CX) Mastery program, we want to empower you to drive change in your organization. Bring your customer and employee journey designs to life and create impactful change within your organization. Learn powerful methods and strategies to drive change, activate experience improvements, and foster a customer-centric culture. Engage the entire organization, align teams, and inspire collective action to deliver exceptional experiences. By activating improvements and co-creating business results, you'll transform your organization into a powerhouse of customer experience.  Date: 23 July 2024 | Time: 09h00 - 15h00 (GMT+2)

€295,00 EUR

The Customer Experience (CX) Mastery II Bundle

Unlock the full potential of your Customer Experience (CX) strategy with our comprehensive Customer Experience (CX) Mastery II Combo Bundle. This bundle includes all five of our specialized Customer Experience (CX) Mastery II modules. Each module is designed to equip you with the knowledge and skills needed to lead, innovate, and excel in Customer Experience (CX) management.

€1.200,00 EUR