THE BRAND WARRIOR™ PROGRAM
This program is engaging, interactive, and a fun learning experience designed to upgrade your people from ordinary employees to Brand Warriors in just 9 months. Your team can attend from anywhere in the world where they are connected to the internet!
Through a series of lively, guided and online instructor-lead sessions, the program blends personal and team development, growing interpersonal skills and infusing the essence of your brand into every session. The program is personalised to include your brand, your values, your promises and your customer journey.
On this journey of self-discovery, team development and skills building, your team will reinvent the way they engage with themselves, each other and customers.
During the program, we specifically focus on developing the following skills:
- Fun at work
- Connecting Virtually
- Conflict handling
- Ownership &
HOW IT WORKS
This program is offered to teams of at least 30 employees.
Is a 12-week intensive program, consisting of six half-day sessions every two weeks.
Includes a 6-month group coaching program called Circles of Excellence. 2-hour sessions take place once a month to deepen and embed the skills and practices learnt in Phase 1.
WHY IT WORKS
We track attendance and engagement through our learning portal to identify your top talent and star ambassadors
Our unique acknowledgement practices have led to an exceptional attendance rate of 90% and engagement rate of 95%
The longer course format ensures that new skills are truly embedded and applied
The sessions are led by our skilled facilitators whose experience is unmatched
Those who complete the program end up teaching other employees as well as family members, triggering a continuous cycle of learning and improvement.
IS THIS PROGRAM FOR ME?
Are your employees uninterested, disengaged and failing to live up to their full potential?
Is there a disconnect between your vision, your brand promise and your team’s delivery?
Are your teams working separately – creating a culture of competition instead of collaboration?
Are interpersonal skills in your organisation lacking?
Are your customers getting a haphazard service experience that leaves them less than satisfied?
If you answered YES to any of these questions, The Brand Warrior™ Program can give your company a competitive advantage.
Following our 9-month program, your team will have the power to:
Work with purpose, passion and excel in their performance
Cooperate and co-create solutions across functions and units
Authentically connect with colleagues and customers through improved communication and conflict resolution
Be productive, less absent and more engaged in their work
Share a collective view of what great service for your brand looks like
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Customer Experience is the way a customer feels about themselves in an interaction with your brand.
We can help you design your brand outside in to create the feelings that will keep both customers and employees coming back to you.
We train leaders and the front-line on orchestrating experiences with a toolbox filled with interpersonal skills to power up empathy and care.