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Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Foundation Customer Experience (CX) Masterclass

 This course is your starting point for understanding what truly shapes both the customer and employee experience. Through clear, simple, and powerful concepts, you’ll gain the essential knowledge needed to design meaningful experiences that make people feel valued, seen, and understood.

 

Enroll For Free

Train the skill.
Transform the spirit.

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The Customer Experience (CX) Mastery Bundle

 

Your all-access pass to every BrandLove on-demand course and monthly group coaching that turns insight into real-world impact.

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Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

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for a Consultation

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Brand Warrior Program

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Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

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Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

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