ON-DEMAND COURSES BUY THE BOOK COURSE LOGIN

 

Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

Complaints Mastery Program

Your team is your greatest asset, and their ability to handle conflict with confidence can transform your customer experience. 

Join us 25 - 26 November 2025 and elevate your customer service approach, transforming challenges into triumphs and setting new benchmarks in customer experience (CX) excellence.

We want to help your team feel pride in their work, knowing they are effectively serving customers who may be stuck and frustrated.

This program will equip your team to handle complaints with confidence and assurance, ensuring that customers feel heard, even if their issues aren't resolved exactly as they hoped. We'll teach your team world-class negotiation techniques to prevent escalations, while upholding your brand promise in every interaction and communication. 

Enroll Now

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Foundation Customer Experience (CX) Masterclass

 This course is your starting point for understanding what truly shapes both the customer and employee experience. Through clear, simple, and powerful concepts, you’ll gain the essential knowledge needed to design meaningful experiences that make people feel valued, seen, and understood.

 

Enroll For Free

Train the skill.
Transform the spirit.

Contact us

The Customer Experience (CX) Mastery Career Advancement Bundle

 

Your all-access pass to every BrandLove on-demand course and monthly group coaching that turns insight into real-world impact.

Subscribe Now

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

Email us

for a Consultation

Download the

Brand Warrior Program

Brochure

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

Buy on Amazon

Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

Contact us

Join our email list

Be the first to know about our exciting workshops and events

Contact us at [email protected]