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Your People are Your Brand


Let’s help them live it, breathe it and deliver it - every day.

 

 

Your People are Your Brand


Let’s help them live it, breathe it, and deliver it - every day.

 

Is your culture delivering
on your brand promise?

Let’s find out - and fix what’s holding you back.
Complete the 25-question culture diagnostic & see what's empowering or blocking your people.

Start your Service Culture Health Check Now

What problems we solve for you

We align your team with  your brand promise

We help your team master customer complaints

We teach you to design remarkable customer journeys

We turn your contact centre into an army of Brand Warriors

We help your leaders create a remarkable service culture

Train the skill.
Transform the spirit.

Contact us

From Stuck To Unstoppable

 

A 9-Month Guided Comeback Journey for Smart, Soul-Weary Professionals Ready to Reignite Their Work and Life

This isn’t about quitting your job or blowing up your life.

This is about coming back to yourself—fierce, grounded, and alive. 

We promise: You’ll never regret the time you give to yourself.

Show Me the Way

Why trust us?

 

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

Why trust us?

 

BrandLove is the sole Customer Experience Professionals Association (CXPA) Authorised Training Provider in Africa, BrandLove doesn’t just teach best practices; empowers people to lead with passion and purpose. 

From understanding the emotional genesis of conflicts to strategising innovative service recoveries and stress management techniques, each module equips you with precise and potent skills.

TRENDING TRAINING

The Brand Warrior™ Program

 

Take the 

Service Culture

Health Check

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Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

Brands shaped by our experiences

At BrandLove, we’ve had the honour of working with respected organisations such as: FNB, Capitec, Nedbank, 
MCB, NCBA, Momentum, Old Mutual, Bonitas, Hollard, Medscheme, Discovery Health, Mascom, Bofinet, 
Stellenbosh Facilities Management, SCP, Stiegelmeyer, JHC, Woolworths Financial Services, TFG and Direct Axis.

Our experiential training and culture-building programmes have empowered their teams, enhanced internal brand alignment, and helped elevate customer experience. These partnerships have consistently resulted in positive, lasting impact—both for people and for the brands they represent.

See what our customers say about our programs

 
 
 

Transform Your Customer Experience:

Chantel Botha's Essential Guide


In The Customer Journey Mapping Field Guide, Chantel Botha, founder of BrandLove, delivers a practical and inspiring roadmap for CX professionals aiming to bridge the gap between brand promise and customer reality. Drawing from over 15 years of experience, she offers actionable strategies to turn employees into passionate brand ambassadors. This guide is a must-read for anyone committed to crafting meaningful, on-brand customer experiences.

Buy on Amazon

Power Talk: How a Leading Bank Turned Complaints into Compliments – And How You Can Too

 

What if customers thanked you instead of complaining?

What if your frontline felt proud and energized—and your CEO noticed?

That’s exactly what happened when one of Africa’s largest retail banks applied the CX Blueprint. Now the same recipe is transforming teams in retail, telecoms, healthcare, insurance, and more.

Why join (in just 45 minutes):

  • Get the step-by-step recipe that shifted a bank from complaints to compliments
  • See how the approach reignited employee pride and rebuilt customer trust
  • Take away practical methods you can apply in any industry—immediately

Date: 17 September 2025

Time: 14h00 - 15h00 (GMT+2)

Cost: Free

Who should come: Heads of Complaints, CX leaders, Ops managers, Contact Centre leads, and anyone tired of apologising without fixing the root causes.

Join us and learn how to turn frustration into loyalty, complaints into compliments, and customers into true fans.

 

Fill in your details below to save your seat for the Power Talk.

Clarity at the top.
Confidence at the frontline.

Define your brand promise. Activate your people. Delight your customers.

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