The Customer Experience Career Advancement

Mastery Bundle for CX Professionals

Your Complete Journey from Rookie to Remarkable

When I first started in Customer Experience, I felt lost. No support. No examples. No proven methods to follow.

I learned from some of the best in the field like Fred Reichheld, Lou Carbone, and Colin Shaw who later became dear friends. Still, the path was slow. I made rookie mistakes and had to develop my own methods that worked in the complex world of financial services.

Since 2008, I have mapped hundreds of journeys, built countless business cases, and convinced CEOs and executive teams that CX has a recipe.
Like baking a chocolate cake. Miss an ingredient or skip a step, and it fails. Most CX programs fail for the same reason: they lack a proven blueprint and process.

I have packaged everything I’ve learned over 17 years into one practical, step-by-step curriculum designed for real-world CX practitioners who want results.

What You’ll Get

A complete toolkit to master CX at your own pace:

• Customer Experience Foundation – the blueprint for sustainable CX success

• Customer Journey Design Genius – includes a copy of The Customer Journey Mapping Field Guide

• Customer Complaints Mastery – turn tough interactions into opportunities

• CX Mastery Level 1 (December) – based on our 5-day flagship program

• CX Mastery Level 2 (January) – advanced tools and transformation methods

• Interpersonal Super Skills Masterclasses – elevate your influence and empathy

Plus:

• Monthly live coaching blocks with Chantel for Q&A and project guidance

• Quarterly graduation events (invite your boss, your team, your family)

• Access to a global CX community with international speakers

• Opportunities to collaborate on real projects across industries

• Certificate of completion recognized by CXPA and the Education Alliance Finland

• Option to upgrade to one-on-one coaching with Chantel

Why This Exists

I know how hard it is to get corporate funding for training.
Companies often spend millions on consultants but hesitate to invest in growing their own CX talent.

That’s why I created The CX Professional Mastery Journey, a monthly subscription designed for self-funded, ambitious professionals who refuse to wait for permission to grow.

For less than the cost of one team lunch, you can access the entire BrandLove training library, including current and future courses.

Your company can still buy an annual subscription for your team, but if you want to own your growth, this is your path.

Exclusive Founder Offer

The first 20 professionals to join will receive a personal onboarding session with me.
We will do a competency evaluation together and I will recommend a tailored learning path to match your career goals.

Join a Movement, Not Just a Course

• Learn from Africa’s only CXPA Authorized Training Provider

• Train with thousands of graduates who have become CX leaders and Brand Warriors

• Become part of a purpose-driven global community that celebrates human-centered leadership

Ready to Begin?

Join the CX Professionals Mastery Journey today.
Transform your career. Elevate your impact.
Because CX success isn’t luck, it’s a recipe.

Programs also available for purchase individually