The #1 Workplace Skill You’re Probably Ignoring (But Shouldn’t) angry customer conflict customer complaints customer experience psycological safety repair Mar 18, 2025

For the past 17 years, I’ve noticed a common pattern in most organizations: people will do almost anything to avoid conflict.

They’ll stay quiet, they’ll nod along, they’ll even fake being sick just to dodge a tough conversation. Some will agree to things they don’t actually believe in—just to avoi...

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